Shipping policy
Where we ship
Chocxo.com ships to the 48 contiguous United States and Washington, D.C. We don't ship to Alaska, Hawaii, US territories, APO/FPO addresses or internationally. If you're in Canada, please order at chocxo.ca.
Processing time
We prepare orders within 2–3 business days. Our cutoff to process expedited orders is 10am CST.
Delivery times
Once your order ships, delivery time depends on the method you choose at checkout:
- Standard: typically 2–7 business days
- 2nd Day Air: 2 business days
- Next Day Air: 1 business day
Expedited shipping does not include weekend deliveries.
Shipping rates
Orders of $65 or more ship free with standard shipping. Below that, shipping is calculated at checkout. Expedited shipping is available at checkout for an additional charge.
Shipping in warm weather
During warm weather we pack chocolate with ice packs and insulated materials, which protect it for up to 48 hours in transit. If you're concerned about the weather in your area, we recommend upgrading to 2nd Day Air or Next Day Air. In hot weather we only hand packages to our shipping partners on Monday, Wednesday and Friday, so your chocolate never sits in a warehouse over the weekend.
Tracking
When your order ships you'll receive an email with your tracking number and a link to track it. It can take up to 1 business day for tracking to become active. You can also find your order details by logging into your account.
Marked delivered but not here
Carriers may leave packages in a safe spot if no one is home, so please check around your home and with neighbors or building management, and double-check the shipping address in your order confirmation email. Some packages are marked delivered a little before they arrive. If you still can't find it, contact the carrier, then email us at orders@chocxo.com if you need more help.
Lost, damaged or melted orders
Email orders@chocxo.com with your order number and photos. See our Refund Policy for details.
