Refund policy

Returns

We accept returns of unopened products within 30 days of receiving your order. Items must be unused and in their original packaging with the seal intact.

To start a return, email orders@chocxo.com with your order number and details about the item you'd like to return. We'll send you a shipping label: print it and drop your return off at a shipping location.

Refunds

When we receive your return, we'll inspect it to make sure it meets this policy. If it's approved, we'll refund your original payment method and let you know by email. Please allow 2–3 business days for the refund to show in your account.

Damaged or melted orders

We pack our chocolate with ice and insulation in warm weather, but if your order arrives damaged or melted, email orders@chocxo.com with your order number and photos of the product and packaging. We'll send a one-time replacement or issue a refund, whichever you prefer. We may not always be able to replace your exact order because of stock, but we'll resolve it as best we can.

Wrong or missing items

Email orders@chocxo.com with a photo of the item you received and the name of the missing item(s). Please check your package for a note or packing slip first, in case part of your order shipped separately.

Lost packages

If your order is lost in transit, email orders@chocxo.com with your order number and any relevant details.

Cancellations and changes

To cancel, use the option in your order confirmation email or email orders@chocxo.com with your order number and the reason as soon as possible. Orders can only be canceled before they ship, because we process orders quickly. If your order has already shipped, you can request a return once it arrives.

We can't change the items in an order once it's placed. If you need to update your shipping address or contact details, email us immediately after placing your order.

Questions? Email us at orders@chocxo.com.