Shipping + Returns
How much do I need to spend for free shipping?
You can get Free Shipping when you spend $30 or more.
How quickly will I get my order?
West Coast: 3 business days
Pacific NW: 4-5 business days
Central + Midwest: 2-3 business days
South: 1-2 business days
East Coast: 3-4 business days
Do you ship overseas?
Currently we are only offering shipping to continental USA + Canada.
How do you prevent my order from melting?
We pack all orders from April 16 - October 14 in insulated materials with ice packs. We then let the order sit in a freezer overnight before shipping.
What happens if my order is melted?
Most orders arrive in good condition - but sometimes there are shipping delays caused by weather or carrier mistakes. If you receive a melted order that is unusable - kindly email us at email@example.com with your order ID & pictures of the melted item(s). We will offer a refund or a one-time replacement.
What is your return policy?
During the colder months of October 15 - April 15 we will take any item back within 30 days if the item is sealed and in good condition. If the item is damaged, we will refund your order or replace the item. During the warmer months of April 16 - October 14 we do not allow returns unless the item has arrived melted or damaged.